FAQ

Clothing styles and sizes may vary. In the product description, next to the size, you’ll find a link labeled “Size Chart”; click on it to see more detailed information. If you’re having trouble choosing, write or call us—we’ll be happy to help.

Yes. In Tallinn, you can order the product for free from the Nautical Store (Nooda tee 8, Kakumäe Harbor) to try it out. Once we receive your request, we’ll hold it for you for 3 business days.

We ship orders as soon as possible. Delivery time depends on the destination country and the selected shipping method. We’ll also send you tracking information once your package has been shipped.

We ship orders to several European countries. You can view the available countries and shipping methods at checkout. If the country you want isn't listed, please contact us.

The shipping cost depends on the destination country and the selected shipping method, and is displayed at checkout before payment. Shipping is free for orders above a certain amount.

Yes. You can return items purchased from the online store within 14 days.

We will issue a refund once the merchandise arrives at Nautical Store. The refund will be credited to the same payment method you used to pay for the order.

Yes. If the size doesn't fit, please email us at info@ragenford.ee. We'll work with you to find a suitable solution.

Write or call us to let us know which product and size you're looking for. We'll check availability in-store, in our warehouse, or from upcoming shipments, if possible.