The owner of the Nautical Store online store (hereinafter referred to as the “Online Store”) is Ragenford OÜ (registration number 14474374), located at Nooda tee 8, 13516 Tallinn. Email: hello@nautical.store Phone: +372 5552 3133
Validity of the Sales Agreement, Product and Price Information
These Terms and Conditions of Sale apply to purchases made in the Online Store. The prices of products sold in the Online Store are listed next to each product; prices are in euros and include VAT. A delivery fee will be added to the price. The delivery fee depends on the buyer’s location and the delivery method. The delivery fee is displayed to the buyer when the order is placed.
Product information is provided directly next to each product in the Online Store. Product prices and discounts in the Online Store may differ from the product selection, prices, and discounts offered at the Company’s retail stores. Products displayed in the Online Store are generally in stock at the seller’s store. The availability of these products is not guaranteed, as it may be inaccurate due to potential technical issues with the software. If a Customer places an order but it turns out that the Seller does not have the product in stock, the Online Store will be unable to fulfill the order. In such cases, the full purchase amount will be refunded to the Customer immediately upon confirmation of the product’s unavailability.
The product photos displayed in the Online Store are for illustrative purposes only and may differ slightly from the actual appearance of the product.
Placing an Order
To order merchandise, add the desired products to your shopping cart. Confirming your order constitutes a commitment to pay. To complete your order, fill out the required fields and select the appropriate shipping method. The total amount due will then be displayed on the screen, and you can pay securely using the following payment methods:
Payment Methods
- Estonian Bank Links: Swedbank, SEB, LHV, Luminor, Coop Pank, Citadele, N26, Revolut
- Finnish Bank Links: Nordea, Danske Bank, N26, Handelsbanken, Oma Säästöpankki, POP Pankki, Säästöpankki, Ålandsbanken, OP, S-Pankki
- Latvian Bank Links: Swedbank, SEB, Luminor, Citadele
- Lithuanian bank links: Swedbank, SEB, Luminor, Citadele, Artea, N26, Revolut
- Polish bank links: Alior Bank, Bank Pekao, Bank Pocztowy, Bank Polski, BLIK, BNP Paribas, Crédit Agricole, ING, Inteligo Bank, mBank, Millennium Bank, N26, Erste, Revolut
- Alternative payment methods: N26, Revolut, Google Pay, Apple Pay, Wise, MobilePay
- Card Payment: Visa, Mastercard
Note: When paying via a bank link, be sure to click the “Back to Merchant” button on the bank’s page.
Payments are processed by Montonio Finance UAB. Payments are made outside the online store in a secure environment—via bank link in the respective bank’s secure environment and via credit card in Montonio Finance UAB’s secure environment. The seller has no access to the customer’s bank or credit card information. The contract becomes effective upon receipt of the amount due in the Online Store’s bank account.
The owner of the online store is the controller of personal data and transfers the personal data necessary for processing payments to the authorized processor, Montonio Finance UAB.
If the ordered goods cannot be delivered due to stock shortages or for any other reason, the buyer will be notified as soon as possible, and the payment (including shipping costs) will be refunded immediately within 1–2 business days.
Order to the store to try on
If you’re not sure whether a product is right for you, you can order it for free to try it on in-store.
When placing your order, select “FREE! CLICK & TRY IN-STORE” as the shipping method. We’ll have the items you want ready at the Nautical Store and will let you know via text message when they’re ready for you to try on.
We’ll hold the products for you for 3 business days.
For products ordered to try in-store, you’ll pay in-store only for the items you decide to purchase. Trying on the products and ordering them to the store is free.
The sales contract is concluded when you pay for the products ordered to try in-store at the store.
We ship orders to the following countries
Neighboring countries: Estonia, Latvia, Lithuania, Finland, and Sweden.
European Union: Austria, Belgium, Bulgaria, Spain, the Netherlands, Croatia, Ireland, Italy, Greece, Luxembourg, Poland, Portugal, France, Romania, Germany, Slovakia, Slovenia, Denmark, the Czech Republic, and Hungary.
If you would like to place an order for a country that is not listed, please contact us at hello@nautical.store
Shipping Methods
Estonia:
- Pick up in person at Nautical Store: Nooda tee 8, Tallinn
- DPD parcel locker or courier
- Omniva parcel locker or courier
- SmartPost parcel locker or courier
Shipping options to other countries are displayed when you place your order.
The shipping cost is displayed next to the selected shipping method before you make your payment.
Delivery Times
- In Estonia: 1–5 business days
- In other countries: up to 10 calendar days
- In exceptional cases: up to 30 calendar days, for example, due to supplier delays or high seasonal demand
Delivery times may vary depending on the destination country, the carrier, and other factors.
Free Shipping
Free shipping applies to:
- In Estonia and neighboring countries, for orders of €100 or more;
- in other European Union countries, for orders of €200 or more.
Estonia, Latvia, Lithuania, Finland, and Sweden are neighboring countries.
If an order includes items with different delivery times, we may ship the order in parts or contact the customer to find a suitable solution.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods must not be used in any way other than is necessary to ascertain the nature, characteristics, and functioning of the goods, in the same manner as is permitted when testing goods in a physical store.
If the goods have been used for any purpose other than what is necessary to ascertain their nature, characteristics, and functionality, or if they show signs of use or wear and tear, the Online Store has the right to reduce the refund amount in proportion to the decrease in the value of the goods.
When shipping with Omniva or DPD, use the free return code included in the text message, which is valid for 14 days.
For free returns via SmartPost, use the same code you received when you picked up the package within 14 days.
To return an item, you must submit a return request using the RETURN FORM (at the bottom of the page) no later than 14 days after receiving the item. If possible, the product can be exchanged for the correct size. If the desired size is not available in the online store, please contact us at hello@nautical.store before returning the item.
You do not need to provide a reason for the return, but we would appreciate this information—it helps us improve our product selection and customer service.
The online store will refund the buyer after receiving the returned merchandise. The refund will be issued no later than 14 days after receiving the notice of withdrawal and will be made using the same payment method the buyer used to pay for the order.
The online store may delay the refund until the returned goods have been received or until the buyer has provided proof that the goods have been shipped back. The refund will be issued upon the earlier of these events.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the online store, the online store is not required to reimburse the consumer for costs exceeding those associated with the standard delivery method.
The online store has the right to rescind the sale and demand that the buyer return the goods if, due to an error, the price of the goods listed in the online store is significantly lower than the market price of the goods.
Right to File a Claim
The online store is liable to the buyer for any nonconformity with the terms of the contract or defect in the goods sold that existed at the time of delivery and becomes apparent within two years of the delivery of the goods to the buyer. During the first year following delivery to the buyer, it is presumed that the defect existed at the time of delivery. It is the online store’s responsibility to rebut this presumption.
If a defect is discovered, the buyer has the right to contact the online store within two months at the latest by sending an email to hello@nautical.store or by calling +372 5552 3133.
The online store is not liable for defects that arise after the goods have been delivered to the buyer.
If goods purchased from the online store have defects for which the online store is liable, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund the buyer all fees associated with the sales contract.
The Online Store will respond to a complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct Marketing and the Processing of Personal Data
The online store uses the personal data provided by the buyer solely to process the order and ship the goods to the buyer. The online store shares personal data with shipping service providers in order to deliver the goods.
The online store sends newsletters and special offers to the buyer’s email address only if the buyer has expressed a desire to receive them by entering their email address on the website and indicating their wish to receive direct marketing communications.
The buyer may opt out of receiving offers and newsletters via email at any time by notifying us via email or by following the instructions provided in the email containing the offer.
Dispute Resolution
If the buyer has any complaints regarding the Online Store, they should be sent via email to hello@nautical.store or by calling +372 5552 3133.
If the buyer and the Online Store are unable to resolve the dispute by mutual agreement, the buyer may turn to the Consumer Disputes Commission. You can review the terms of the proceedings and submit a claim here. The Consumer Disputes Commission is authorized to resolve disputes arising from contracts concluded between the buyer and the Online Store. The Commission’s review of the buyer’s complaint is free of charge.
